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Frequently Asked Questions
Shipping
Do you offer free shipping? $150+?
Do you offer free shipping? $150+?
We offer free domestic shipping on most orders over $150 value. This excludes oversized and bulky items such as rods, blanks, gaffs, tackle boxes, lobster nets, landing nets and other large items. Any 1 piece rod over 7'10" in length often incurs the biggest oversize fees charged by domestic shipping companies although we do have lower rates via other carriers on the West Coast. Any additional shipping fees will be automatically calculated at checkout before any billing is done.
What countries do you ship to?
What countries do you ship to?
We currently ship products within the US and to almost every country in the world, covering all available destination via FedEx Express and UPS.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. If you have requested spooling on your reel or rigging on your lures then it could take an additional day or two. Next day shipping is available on most domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
You can send an item back directly or contact us for a return label which would be deducted from your refund. Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s) after a brief inspection. Bank processing times can take 2-3 days.