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CharkShop Operations
Our underlying philosophy and practices both on-line and at our shops:
Treat our clients as we would like to be treated

- Offer accurate and honest advice
- Error on the side of our clients
- Be reachable: by phone or email, or in person.
- We are accountable for our mistakes and try our best to mitigate those of others... 

You can always reach CharkBait's owner directly should you have a problem with your order or your shopping experience. It is our intent to do things right, and if we fail I sincerely do welcome your feedback. How else can we improve? We want you happy with your purchase and your experience with us. Should you have a question, complaint or suggestion, we are easy to reach thru email, phone, or if local come on by! My contact information is on the bottom of each page of our site. I'm usually at our Huntington Beach headquarters should you need to reach me. - Mark Smith, owner/operator

For our internet clients, 

Security and Privacy
CharkBait values our clients, that's why the vast majority of our clients are repeat customers.  Your hobby is also our hobby, we like to fish and spend time on the water, too. We don't appreciate "spam" emails, so we don't bother you with a multitude of emails from us. We do send out an email regarding specific promotions or new products, probably four to six times a year. Look for those if you are a client, they have value to you. We do not sell your private information, we do not share or sell your email addresses to anyone. CharkBait uses the best security including encryption of your private information which is sent via the internet in secured mode. We make use of Thawte 256 bit encryption, not a third party bargain service. This is one of the most expensive and trusted firms in the SSL field.

In order for shopping carts to work, our website will make use of "cookies" - once you select an item from our website your shopping cart is saved on your system not ours. That's a "cookie" and it helps your shopping experience, and can not be altered or viewed by others. Likewise, we do not save your credit card information. Once you place your order that information is downloaded, used for your order  and destroyed. We do not save your billing information, we do save your name and address in our system, and upon ordering your email address is saved so that we can contact you in the future. If you prefer not to be on our mailing list, that's fine too, and can be easily cancelled.

Shipping & Returns
We typically ship via Federal Express and the U.S. Postal Service. We do not have our venders/manufacturers "drop ship." We make it a point to inspect and check products we ship twice or more prior to shipping. We also take responsibility for incorrect or damaged goods, return shipping under those cases is on our "dime" not yours for domestic orders. For international shipments we hold to the same standards. Reason for us taking responsibility for errors, simple enough, many years ago I bought a fishing rod from Bass Pro Shops. Darn thing came to me broken, but they would not pay for the return shipping. Heck, it was their private label rod in the first place... Well, I paid to ship back the defective/broken rod...on my dime. That was the last time I ordered with them, and I sure wouldn't want to do the same thing to one of our clients, we appreciate the long term support of our customers. If you receive damaged or an incorrect product from us, please give us a call and we'll make things right.

Orders over $150 are shipped at our expense, standard size cartons/weight, shipped within the continental USA. Hawaii and Alaska typically have significantly higher rates which we absorb making use of USPS Priority service. However, if we must ship FedEx to those locations there can be added cost. This is confirmed with client prior to shipping and billing. Expedited shipping, 1, 2, 3 day service is available at added cost which are reflected during the ordering/check out process as an option. For security, a signature will be required for the majority of our shipments. You can opt out of that requirement, making use of a Release Signature on file with USPS or FedEx. CharkBait is not responsible for that shipment once it's been delivered.

Returns and exchanges: If for any reason you are not satisfied with your purchase please contact our customer service department within 7 days of your receipt of goods.  We maintain a seven day refund and 30 day exchange policy. We will not accept exchanges or returns without prior authorization, and all returns and exchanges must be in their original packaging in unused/saleable condition. In the event of a return for credit, shipping charges will apply, and if we offered free shipping there will be a deduction for that cost from your credit.  If you purchase a reel which included line, your credit will be reduced by the value of the line which was spooled onto your reel unless it can be used for it's replacement.

International Orders will have additional shipping costs which will be confirmed prior to shipping and billing. You can call or email us for further information.

 
Pricing and Availability
Prices and availability of products and services are subject to change without notice - meaning the website may not reflect short term availability issues, we're in the same boat as our venders - if they can't supply, we can't deliver. Many of our suppliers are small firms, if there's a spike in demand they can be hard pressed to stay on top of production to meet demand. We try to buffer our supplier's inventory by maintaining a significant inventory of popular items. But, as mentioned, a short term spike in demand can deplete our inventory and our suppliers, too. Specific lures can be a big issue. If there's a great bite going on, or even just a magazine article or tournament pointing to a particular jig or color pattern, demand may spike and absorb a typical year's inventory in a week. I've seen this happen, with national effect. We'll do our best, our manufacturers will do their best, but please do understand that things like this can indeed occur - especially with some of the smaller companies or those depending upon foreign sources. 

CharkBait reserves the right to revoke any stated offer and to correct any error, inaccuracy or omission, including after an order has been submitted.  Once you place an on-line order with us, we will send back an immediate email confirmation. This is only a confirmation of your order request, your final invoice will be what's billed - and that doesn't happen until your order is reviewed by staff.*  Your order will receive the attention of staff who will review items, rigging, spooling, confirming appropriateness when necessary to ensure you receive the right gear for your particular fishing application. Staff will pull your merchandise and if there is an issue with filling your order you will be notified, usually by phone within one day of your order. Our customer service representative will let you know if there will be a delay filling your order, alternate products which may cover the same application, expected ship dates, etc. For example, lets say you ordered a purple Avet reel. If we do not have the color in stock at the time of your order you will be notified within a day's time (unless weekend) of the backorder and the expected fill date. Your order will be reviewed, if line spooling was requested, we'll confirm suitability of selection.

 
Liability
Not having control over the use of the products represented, we assume no liability connected with their use. Under no circumstances are we liable for any loss, damage, or expenses of any kind arising out of the use or inability to use these products.

*Usually Tom, our longest tenured CharkBait representative with nearly 20 years experience, will contact you if there's any issue with your order or question regarding rigging or spooling. If not Tom, you may be contacted by another representative with appropriate background to assist getting your order taken care of properly and professionally.

 



Any questions?
Please e-mail us, click on the image-button link below or give us a call:

Internet
Sales & Service

Office Hours:
8AM-4PM
Monday-Friday

(office closed on major holidays and weekends)

Product Information,
Order Processing
& Shipping


 

Staff: Mark, Leeana,  Nadiya, Ryan & Tom

Phone Toll Free
1-877-424-2751
1-714-840-4500
Mailing Address:
CharkBait Sportfishing
16561 Bolsa Chica St. #105
Huntington Beach, CA 92649

If you are trying to reach us after 5pm weekdays or weekends, our Huntington Beach shop staff can assist. *
1-800-823-4243*
 

Please note: We're closed major holidays, both our offices and our shops.
New Years, Independence Day,  Labor Day, Thanksgiving & Christmas. We reserve the right to take off early if there's a great local bite...

On-Line Operations, Policies, Practices & Shipping

ONLINE SALES & SERVICE CONTACTS
Click on one of the characters below to email us.

Retail Shops

Open Tuesday thru Saturday


Huntington Beach
Chark
Shop
Hours
Tuesday thru Friday
10AM-6PM
 Saturday
10AM-5PM
Closed Sunday & Monday

Huntington National
Shopping Center
16561 Bolsa Chica St. #105
Huntington Beach, CA 92649
1-714-846-6452

Staff: 
Beta
Manager,
Blake & Sergey
Store Map
Tour our shop
click link above
----------------
San Diego
CharkShop
Hours
Tuesday - Friday
10AM-6PM
Saturday
9AM-5PM
Closed Sunday & Monday

Midway Village
Shopping Center

3166 Midway Dr. #101
San Diego, CA 92110
1-619-224-1112

Staff: Manager
Eric Prather Mgr.,
 Jeff & Justin

Store Map
Tour our shop
click link above
Product Info&Sales

Mark
Product Advice
& Technical Assistance

(Owner/Operator)
Mon-Fri

Offshore Private Boating & Long Range
Private
Boating


Beta
Local Fishing
Assistance


Inshore, Surf & Offshore  Private Boating
Customer
 Support


Tom
Order
Expediting & Technical Assistance

(Warehouse  Manager)

Inshore & Long Range
Customer
Support


Ryan

Shipping & Tracking
(Shipping Dept.)
Mon-Fri

Trout & Bass... knows nada about saltwater fishing
...but we'll work
on that...
Customer
Support

Leeana

Invoicing
& Billing Questions

Office Manager
Mon-Fri

Doesn't fish, nor play Candy Crush or Angry Birds...and if you ask if she's one of the models on our site you stand a good chance of being double billed.

skype us @ CharkBait-USA 

Skypen wir. Senden Sie uns ein eMail mit Ihren Kontaktinformationen und zur zeitlichen Planung der Kontaktaufnahme.

Skype мы. Пошлите электронную почту для данных по контакта и к контакту план-графика.

Skype nous.
La Marque de Courrier électronique pour notre compte appelle et programmer le temps.

Skype εμείς. Στείλετε το ηλεκτρονικό ταχυδρομείο για τα στοιχεία επαφής και στην επαφή προγράμματος.

Skype noi. Trasmetta il email per informazioni di contatto ed al contatto di programma.

Skype私達。連絡先情報のためのそしてスケジュールの接触への電子メールを送りなさい。

Skype nosotros. Envíe el email para la información de contacto y al contacto del horario.


Orders over $150 are shipped FREE!* Orders less than $150 are billed for shipping. Upon placing your order you'll receive an immediate confirmation via email. You are not billed at that time, the confirming email may not reflect oversize or overweight charges or other issues requiring direct contact. We process orders manually, preferring to have a human actually check things over and contact you should there be questions. Within 24 hours of placing your order you will receive a follow-up email confirmation and final  invoice (pdf doc) reflecting your total charges (Monday-Friday). You are not billed until we actually send you your final invoice.  Orders shipped to CA addresses will have California Sales Taxes applied, out of state orders are tax free. During the ordering process you can select expedited shipping if required. (Within the USA we usually ship via Federal Express ground. International, and oversize/weight items will be billed for shipping and you will be sent an emailed invoice reflecting total charges prior to actual billing. We will not ship without you having had a chance to review the invoice). Hawaii and Alaska shipping will be accomplished using USPS Priority service, and our standard shipping cost policy will apply unless the item ordered does not fit in their standard size boxes. If additional shipping fees are required we will contact you.)

Visit us on our YouTube channel: CharkBaitUSA

As a means to reduce spam, we change the above incoming email addresses regularly. 
Please don't bother adding them to your address book.  
We do apologize for any inconvenience this policy creates. But, it's the only way we've found to post an email address on-line and not receive so many solicitations from some family member of a deceased "Nigerian" leader trying to move great sums of  $ out of the country...


Thanks for visiting and supporting...
CharkBait! Internet Sportfishing

 

CharkBait is a member of the American Sportfishing Association - your voice for the preservation of our fishing rights.

City of Huntington Beach Business License: A179880, A207574

All rights reserved © 1996-2016
All rights reserved: All Original Images and Creative Content are the copyrighted property of CharkBait/Mark Smith.
The CharkBait name, logos and other content of this website are trademarked
, as well, the names of our proprietary lures and travel rods are tradmarked and our exclusive use is reserved by us. These registered
names include: Toro Tamer, Surf Explorer, Offshore Explorer, Inshore Explorer and of course CharkBait!

Infringement upon our legal rights to exclusivity of use will be vigorously prosecuted. That's a promise.


CharkBait makes no guarantee on merchandise, product safety or suitability beyond those claims offered by the respective manufacturers. We only offer products that we believe in. CharkBait maintains a significant inventory of the products we represent, that saves shipping time for our clients, and proves our belief in the products we represent. We stock the gear we sell, we don't depend upon a third party to handle your order.  Your order with CharkBait is given personal attention. 

We do not provide any personal information regarding our visitors and clients to anyone. That's our privacy policy. We do have banner advertising on many pages.  We are the host for that service, the ads reside on our server. We do utilize "cookies" in order to increase user friendliness and functionality of this site. Cookies are required for building your "shopping cart." Bottom line, CharkBait respects our visitors and clients. 

We maintain the site daily, but please don't hold us liable for tyyppooographical errors or price changes which are beyond our control.  All transactions are confirmed prior to shipment.  All opinions expressed are those of the author, you can take 'em or leave 'em.  Shoes and shirts are not required for service. We reserve the right to refuse service to anyone.  I think that about covers it.